# More time for the conversations that matter With AI-powered shared inboxes, deep CRM integrations, and enterprise-grade compliance, Heymarket empowers your team to spend more time building relationships. 40% of conversations resolved **without a human** <2% median **first response** **time** 15+ hours **saved** per team, per week, on routine replies 15 extra bookings per month **from** **after-hours responses** ## Centralize every channel in powerful shared inboxes Meet your customers where they are with every message and every channel in one view. Heymarket’s shared inbox unifies SMS, email, RCS, and other popular channels, giving you full visibility. ### One conversation, any channel Send and receive SMS, emails, RCS, Apple Messages for Business, WhatsApp, Facebook Messenger, Instagram, and webchat from [unified inboxes](/content/product/shared-inbox/index.html). ### Group messaging [Loop in multiple contacts](/content/product/group-messaging/index.html) on a single SMS thread to keep everyone aligned. ### Assignments and private comments [Route conversations](/content/product/assignments/index.html) to the right teammate. @ mention, ask questions, and resolve internally without leaving the thread. ### Templates and custom fields [Save your most-used texts](/content/product/sms-templates/index.html), create rich text or no-code templates for emails, and personalize them automatically with CRM data. ## AI agents take on 40% of conversations Your team is good at the conversations that matter. Heymarket’s AI agents free up their time to do just that. From answering frequently asked questions to scheduling appointments, agents handle the back-and-forth so your team can focus on handling complex conversations. ### Scheduling Agent Books, reschedules, and cancels appointments via text. Detects intent, presents available slots, and sends confirmations automatically. ### Q&A Agent Answers FAQs instantly from your approved knowledge base. Works across all your messaging channels and gets smarter every day. ### AI Lead Enrichment Agent Extracts and enriches lead data from every conversation — name, company, intent, budget, timeline — and syncs it to your CRM. ## Reach more people with broadcasts, campaigns, and automations Heymarket’s 1-to-many texting and email tools let your team reach thousands without losing the personal touch. ### List broadcasts [Send personalized SMS and email](/content/product/omnichannel-broadcasts/index.html) to segmented lists, making each one targeted with custom fields. ### Drip campaigns [Run multi-step sequences](/content/product/omnichannel-campaigns/index.html) — application updates, post-appointment check-ins — across SMS and email. ### Automations [Trigger messages and actions](/content/product/advanced-automations/index.html) on any contact field change, keyword, or CRM event. Use conditions and delays to follow up based on what a contact does (or doesn’t do). ### Scheduled messages Cut no-shows for interviews, shifts, and appointments with scheduled reminder texts and emails. ## Built into the tools your team already uses Heymarket works inside Salesforce and HubSpot as a native workspace, with bi-directional sync across any object. ### Salesforce Message natively from your CRM. Bi-directional sync. Trigger Salesforce workflows based on message content and behavior. Custom reporting in the same place your sales and ops teams already live. ### HubSpot Create targeted lists and send [personalized mass texts](/content/product/list-broadcasts/index.html) (and emails coming soon) to engage your customers. ## Trusted by thousands of businesses Companies choose our business text messaging service for its powerful, intuitive features. We have the badges to prove it, but more importantly, here’s what our customers have to say. > **Best SMS integration** > Heymarket allowed us to integrate with various platforms (Apple Messaging, SMS, Facebook and Slack) and bring all of that communications into HubSpot. It allows us to have two way communication and storing all of the communication in a single place. > S. Pinnaka > Technology > **Great customer service and easy to use** > This app was very easy to set up with clear instructions and our users are pleased with their visibility into messaging and the speed. Customer service was excellent and very responsive to questions during and after setup. > L. Finkelstein ## Measure what's working, and ask the data what to do next Heymarket gives you insights into how your team works and how your campaigns perform, and with our Reporting Agent, makes it easy to build the reports you need. ### Usage and productivity reports Track first response time, average response time, resolution time, message volume, and team workload. ### Campaign and broadcast reports See open rates, click rates, replies, unsubscribes, and conversion by list and segment. ### AI Reports Agent Ask for any report in plain English (“show me first response time by team for the last 30 days”) and get the answer back, ready to share. ## Industry-leading compliance ### Build trust with enterprise-grade compliance Heymarket’s [trust center](https://trust.heymarket.com/) has your compliance covered, from 10DLC registration for your text messaging to CAN-SPAM for your emails. ### Opt-in management Choose from a range of options to [manage opt-in](/content/sms-compliance/index.html) while texting and emailing. Boost engagement through an automated [double opt-in](/content/product/double-opt-in/index.html). ## Enterprise-grade security and access controls SAML SSO Directory sync Custom roles and permissions Configurable data retention ### SAML SSO SAML SSO with all major identity providers — Okta, Azure AD, Google, OneLogin, Duo, Auth0, and more. ### Directory sync Manage users, groups, and permissions from your central directory. ### Custom roles and permissions Granular access by team and use case. Hide sensitive contact data from users who don’t need to see it. ### Configurable data retention Decide how long contacts and messages stay in the platform. ## See Heymarket in action Reach your customers on their favorite channels with our intuitive, AI-powered business texting and email platform.