# Giovanni Carrara

Giovanni Carrara is a Product Manager at Heymarket who brings a customer-first mindset to everything he builds. Gio works closely with customers to understand their workflows and pain points, translating those insights into intuitive, powerful solutions — including the agentic tools that are shaping the future of business messaging. Outside of work, Gio channels his eye for detail into photography and his love of adventure onto the open water as a sailor.

## Start building personalized connections with customers

[Watch demo](https://share.vidyard.com/watch/rDx7SwsGcE1ZkiLVdY4Ypa) [Start free trial](/content/author/gio/index.html)

[**Training our AI agents: Why we became our own first customers**](/content/blog/training-our-ai-agents/index.html)  
May 26, 2026

[**Introducing Escalations: Alerting the right person at the right moment**](/content/blog/escalations/index.html)  
May 18, 2026

[**Connect your entire tech stack to Heymarket with inbound webhooks**](/content/blog/inbound-webhooks/index.html)  
April 22, 2026

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